1st floor Arrival Hall, Terminal 1 — no shuttle needed.
One renter's flat tire was replaced on all four wheels by Hertz staff during the rental — a level of service the reviewer said local Thai firms couldn't match.
Is Hertz Don Mueang well rated?
Hertz has the most detailed real feedback found in this whole comparison, and it's largely positive: fast pickup/return, friendly counter staff, and a genuinely new-feeling fleet. The one real complaint was a timing-related fee for returning the car about 20 minutes late.
What renters say
Julie R.
Reported being charged roughly 500 THB extra after returning the car about 20 minutes past the agreed pickup/return window.
Miriam L.
Described the overall 16-day rental experience simply as very satisfying, no specific issues to report.
Nick A.
Had a flat tire during the rental; Hertz staff assessed it and replaced all four tires, a service level the reviewer said domestic Thai firms couldn't match.
Abel P.
Praised friendly counter staff who gave a complimentary upgrade to a better car at no extra cost.
Bowen C.
Said pickup and return were both fast, and the fleet vehicles felt new for their category and price point.
A subsequent renter
Called the assigned car brand-new and a recent model, with strong, comfortable air conditioning for the Bangkok heat.
Rates observed from about €17.77 to €45.33/day, compact to full-size.
Before you book at Don Mueang Airport
A few practical points apply to every desk at Don Mueang: Thailand drives on the left, so factor in a short adjustment period if you're used to right-hand traffic. Most desks ask for an International Driving Permit alongside your home licence — bring both, since some counters have refused rentals over this in the past. Deposit holds are usually placed on a credit card rather than taken in cash, and most companies expect the tank returned at the same level it was collected at, so keep the receipt from your last fill-up near the airport.
Compare with the other desks
See the full comparison of car rental desks at Don Mueang Airport, with ratings and locations.
Is Hertz's Don Mueang desk inside Terminal 1?
Yes — 1st floor Arrival Hall, Terminal 1, no shuttle needed. This desk has the richest real customer feedback of any company in this comparison.
Where is Hertz Don Mueang relative to the terminal?
In-terminal desk, 1st floor Arrival Hall, Terminal 1, Don Mueang Airport.